Public Works FAQ's by Department

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Parks, Recreation & Facilities

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240-313-2700
  • Is camping allowed in County Parks? At Pen Mar Park?
  • No.

  • Is metal detecting allowed in County Parks or on County Property?
  • No.

  • Are pets allowed in County Parks?
  • No.

  • Is alcohol allowed in County Parks?
  • No.

  • Can you park vehicles at Pen Mar Park overnight or over weekends, while hiking on the Appalachian Trail?
  • Yes, but only at the parking lot located outside of the park and at the owner's expense if any vandalism should occur.

  • When are the parks open and what are the hours?
  • Parks are open from the 1st Saturday in May until the last Sunday in October, except Marty Snook Park which is open all year. The hours are 9:00 AM until Sunset.

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Capital Projects & Land Development Engineering

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240-313-2400
  • Whom do I speak to about drainage problems?
  • Drainage problems can involve any number to public agencies or private parties, depending on the nature of the problem. Following these general rules should help direct you to the most appropriate agency.

    • If the problem includes a stream, creek or river that has flowing water at some point during the year, other than immediately after a rain storm, then most likely the Army Corp of Engineers (ACOE) 410-962-4527 and/or the Maryland Department of the Environment (MDE) at 301-665-2850 will need to be contacted.
    • If the problem involves roadside drainage or water draining from a County maintained roadway, then contact the Washington County Highway Department at 240-313-2720.
    • If the problem involves roadside drainage or water draining from a State maintained roadway, then contact the Maryland State Highway Administration at 301-791-4790.
    • If the problem involves roadside drainage or water draining from a roadway located within an incorporated municipality, then contact that municipality.
    • If the problem involves water draining onto your property from adjacent property as a result of recent grading activity or because of existing conditions, contact the Washington County Engineering Department at 240-313-2400 for properties within the County, and the associated municipality for those properties within an incorporated municipality.
    • If the problem involves water draining onto your property as a result of adjoining property owners redirecting gutter downspouts, this becomes a civil matter between property owners and Washington County has no jurisdiction or involvement.

  • Whom do I speak to about having the speed limit changed on my street?
  • County speed limits are usually determined based on County policy, while some are established based on an engineering study. If you have a concern, please call the Washington County Engineering Department at 240-313-2400. Please note that studies have shown that changing a speed limit posting often does NOT reduce the travel speed on the affected roadway.

  • How can I get traffic to slow down on my street?
  • Several approaches are used to slow traffic. Generically, a hierarchy of techniques is used and includes, in order of preference, improved education/signing, increased police enforcement and the construction/installation of physical devices.  Collectively, the techniques are often referred to as "traffic calming."

    The initial approach to address speed is through education of the public of the appropriate speeds through enhanced and proper speed limit sign placement.  If that fails by itself, then increased enforcement would be suggested.  For those jurisdictions that allow installation of physical devices, they would be used only after the demonstrated failure of the first two techniques and after an appropriate study determines which, if any, physical devices would achieve the desired result.  Ineffective results and/or unanticipated conditions can develop with inappropriate use of these types of devices.

    Due to legal, political and cost considerations, Washington County has not approved the physical devices for general use on existing streets.  One test location has been installed and another is planned for the near future.  Several new developments under construction include a physical type of traffic calming device known as a mini-roundabout.  The existing location is being monitored and the new ones will be as well, and the findings will be incorporated into  general discussions regarding traffic calming.  However, until such time as Washington County formally approves the general use of physical devices, proper signage and increased speed enforcement are the only techniques currently available to slow traffic speeds on existing streets..

  • Whom do I speak to regarding needed maintenance on a road, ditch and/or culvert?
  • Please contact the appropriate jurisdiction responsible for the road involved:

    • County Roads - Washington County Highways Department- 240-313-2720
    • State Highways and Interstates - Maryland State Highway Administration - 301-791-4790
    • Roads/Streets inside incorporated municipalities - Contact Municipality

    NOTE:  Most culverts under individual driveways must be maintained by the property owner who is served by the affected driveway.

  • Whom do I speak to with questions concerning bridge maintenance, weight limits or safety issues?
    • For Maintenance on County Bridges/Roads, contact the Washington County Highways Department at
       240-313-2720
    • For Weight Limits/Safety Issues on County Bridges/Roads, contact the Washington County Engineering Department at 240-313-2400
    • For State Highways and Interstates Bridges, contact the Maryland State Highway Administration at
      301-791-4790
    • For Bridges on Roads/Streets inside incorporated municipalities, contact the Municipality

  • Whom do I speak to regarding mud on the roadway?
  • The Maryland Department of the Environment (MDE) enforces erosion and sediment control requirements in Washington County. For mud on all roadways, please contact MDE at 301-665-2850. In addition, for mud coming from a roadway construction project:  along a State Road, contact the State Highway Administration at 301-791-4790; along a County Road, contact the Washington County Engineering Department at 240-313-2400; and along a road inside a municipality, contact the Municipality.

  • Whom do I speak to regarding right-of-way width for a particular road?
  • For Public Roads, please contact the appropriate jurisdiction responsible for the road involved:

    • County Roads - Washington County Engineering Department- 240-313-2400
    • State Highways and Interstates - Maryland State Highway Administration - 301-791-4790
    • Roads/Streets inside incorporated municipalities - Contact Municipality

    For private roads, contact the property owner. If not known, ownership can be determined by examining the County land records, located at the Court House.

  • What is required before the County will maintain a private road?
  • The County generally only maintains roads/street owned by us. We will only accept roads/streets that meet applicable standards. Existing private streets are evaluated on a case by case basis. The current owners of private streets will be required to bring the street up to determined standard and dedicate to County all necessary right-of-ways, at their expense. Once these items are completed, the County will formally accept the street into our highway system and take over future maintenance. For additional information, please contact the Washington County Engineering Department at 240-313-2400.

  • How do I acquire an entrance to a County road?
  • All entrances onto County roads must be approved by the County. Property owners (or their agents) wishing to construct an entrance should apply for an Entrance Permit at the Department of Permits and Inspections, 80 West Baltimore Street, Hagerstown MD. Application fee is $25. A performance security must be provided ($1500 for residential, $3000 for commercial entrance and $5000 for new street connection). Permits/security are good for two years. A final inspection will be performed by County personnel prior to closing the permit and releasing the security. Question regarding the application process should be directed to the Department of Permits and Inspections at 240-313-2460. Questions regarding requirements, design and construction specifications should be directed to the Engineering Department at 240-313-2400.

  • What is a grading permit and when is it required?
  • A grading permit is a permit issued by the County to insure that all grading activities, as shown on associated plans, are designed in compliance with applicable rules and regulations governing grading activities (including drainage, stormwater management, and erosion and sediment control). Permits are required for commercial construction, residential construction on lots less than 2 acres in size and for all grading in areas of special concern as determined by the Engineering Department. Grading permit application can be made at the Department of Permits & Inspections, 80 West Baltimore Street, Hagerstown MD (240-313-2460). Fees vary depending on the amount of ground disturbed.

    County grading permits do not cover State and Federal requirements. All permits necessitated by State and Federal requirements must be obtained directly from those agencies.

  • How do I get additional traffic signs placed in my neighborhood?
  • Washington County abides by the Manual on Uniform Traffic Control Devices (MUTCD) and the Maryland State Highway Administration Supplement for the use and placement of all traffic control devices. Current signing no longer in conformance with these documents will be corrected as part of routine maintenance.

    Any request for change in signing along County roads should be made to the Washington County Highway Department (240-313-2720) for their evaluation. If additional study is necessary, the Engineering Department will provide these services in accordance with accepted procedures.

  • Why can't my children have a basketball hoop placed at the edge of the road?
  • County roads are primarily intended to provide a travel way for motor vehicles, they are not intended as playgrounds. Washington County is legally charged with duty to control all activities within our rights-of-way and we consider such activities not only unacceptable, but unsafe. As we become aware of such installations, we will request the property owner to remove it, or we will do so at the owner's expense.

    Every year, many children are struck in and around roadways, and some are seriously injured. Regardless of the amount of traffic at your location, inviting children to play in the street is not prudent and not in the best interest of safety.

  • How do I obtain copies of the Engineering Department's standards, specifications, policies and ordinances?
  • These documents are available in hard copy, for no charge, in the Engineering office at 80 West Baltimore Street, Hagerstown MD. Many of them will soon be on the web site.

  • There are numerous paint marks on my road, what does this mean?
  • Typically, this would mean either this area is to be included in a construction project or the area has been involved in a surveying/engineering effort. Either of these could be related to a public or private project.  Should you require additional information for County roads, contact the Engineering Department at 240-313-2400.

    For State or municipal roads, you should contact those jurisdictions for additional information.

Back to Top Engineering Website
Highways
Section Phone Numbers:
  • Central Section - 240-313-2720
  • Eastern Section - 301-824-2801
  • Southern Section - 301-432-4039
  • Western Section - 301-842-2368
  • After-Hours Emergencies - 301-739-0186

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Hours:
  • Winter (Nov. 1, 2010 – April 1, 2011 - 7:00 AM – 3:00 PM – Monday through Friday)

  • Summer (April 5, 2010 – October 29, 2010 -  6:00 AM – 4:00 PM – Monday through Thursday)

  • How do I know if my road is maintained by the County?
  • A call to your appropriate Highway Department Section will verify if your street is County-maintained.

  • How do I request road repair?
  • Requests can be called into your appropriate Highway Department Section. Please see department hours above. For after hour emergencies for all sections, please call 240-313-2720.

  • Who is responsible for the water ponding on my property?
  • That depends on where the water is coming from. If the water comes from a County-owned road or lot, then the County will investigate and determine responsibility. Requests can be called into your appropriate Highway Department section. If the water is coming from your neighbor's private lot, it would be a civil matter between property owners.

  • Who cleans out ditches and storm drains?
  • The Highway Department not only cleans, but repairs County-owned ditches and storm drains. Requests can be called into your appropriate Highway Department Section.

  • Who will pick up debris and litter along roadways?
  • The Highway Department picks up litter and debris in the County-owned right-of-way along roads. Requests can be called into your appropriate Highway Department Section.

  • Who cuts the grass along the roads?
  • The Highway Department cuts the grass along County-owned road and County-owned lots. Requests can be called into your appropriate Highway Department Section.

  • Who cuts the tall grass/noxious weeks on private lots?
  • The property owner is responsible for cutting grass/weeds on private lots; however, if the grass/weeds are not properly maintained, they are in violation of certain County Codes. Violations should be reported to the Permits and Inspections Department at 240-313-2460.

  • Who trims and removes trees in Washington County?
  • The Highway Department trims all trees and removes DEAD trees on County-owned property. If the tree is not dead, a permit from the Department of Natural Resources is required before the tree can be removed. Requests can be called into your appropriate Highway Department Section.

  • Who can I call to get my street plowed?
  • The Highway Department performs snow removal operations on all County-maintained roads/streets. Requests can be called into your appropriate Highway Department Section.

  • Who repairs traffic signs and signals?
  • The Highway Department installs and repairs traffic control signs, street name signs and signals along County-owned roads. For sign and signal maintenance, please contact the Highway Department Central Office at 240-313-2720, or fax us at 301-791-2897.

    To request a study for a new sign or signal on County-owned roads/streets, please call the Engineering Department at 240-313-2400.

  • When will my street be paved?
  • The Highway Department rates and prioritizes roads for resurfacing. To find our where your road is on our priority list, please contact our Central Office at 240-313-2720, or fax us at 301-791-2897.

  • Who do I call to remove dead animals from the road?
  • The Highway Department will remove dead animals on County-owned roads only and can not go onto any privately owned property. Contact the Maryland State Highway Department at 301-791-4790 if the carcass is on a State owned Highway, or the associated municipality for those streets within an incorporated municipality.

  • Who do I call to report sink holes?
  • The Highway Department should be contacted in the event of sink holes on County-owned roads, County right-of-ways and easements only. Contact the Maryland State Highway Department at 301-791-4790 if the sink hole is on a state owned Highway, or the associated municipality for sink holes on streets within an incorporated municipality.

Back to Top Highway Department Website

Transit (County Commuter)       (Bus Rules)

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240-313-2750
  • Where is fixed-route bus service provided?
  • Service is provided to Funkstown, Longmeadow, Maugansville, Robinwood, Smithsburg, Valley Mall, Williamsport, and throughout the city of Hagerstown.  See County Commuter Schedule and Route Maps.

  • When is fixed-route service available?
  • Service is available Monday-Friday from 6:00 AM - 9:45 PM, and on Saturday from 7:45 AM - 9:45 PM.

  • What days is the County Commuter closed?
  • The County Commuter is closed on Sunday and the following holidays: Independence Day, Memorial Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day. Modified service is available on Christmas Eve.

  • Where does the bus stop?
  • County Commuter fixed-route buses will stop at most corners along their regular route. Simply raise your arm and indicate your desire to board.

  • How do I let the driver know that I need to get off the bus?
  • Just before you reach your stop, pull the cord located above the window to let the driver know you wish to disembark.

  • Will I have to pay again if I need to change buses?
  • It may be necessary to ride two different buses to reach your destination. If this is the case, when you board the first bus and pay your fare, ask the driver for a transfer slip. When you board the next available bus, present the driver with the transfer slip in place of paying another fare. Transfers are redeemable only at the specific location for which they were issued.  Locations include the Transfer Point, Public Square, Valley Mall Food Court, Martin's on the Dual Highway and authorized substitutions. Transfers are not guaranteed. If you have a monthly pass, you do not need to ask for a transfer slip.

  • How accurate are the fixed-route schedule times?
  • Scheduled times are approximate. Please be at the designated locations 5 minutes before times listed. Please have your fare ready before you board the bus.

  • How do I pay for my fare?

    When paying with cash, exact change is required. Fareboxes take U.S. dollar bills and coins. There are numerous reduced-fare tickets and monthly passes available from the County Commuter office located at 1000 West Washington Street, Hagerstown MD 21740. In order to receive a reduced fare (reduced fare application), you must show proper ID when boarding the bus. Acceptable types of ID are County Commuter, Medicaid/Medicare and student ID cards.

  • How much does it cost to ride fixed-route buses?
  • Please see our "Fares" section of the County Commuter Web Page

  • How much do children pay to ride the bus?

    Children under the age of five (5) are permitted to ride free as long as they are under the supervision of a paying adult.  Does not apply to groups.

Back to Top County Commuter Web Page

County Commuter Paratransit Program

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240-313-2750

  • What is complementary Paratransit?
  • In response to the Americans with Disabilities Act (ADA) of 1990, the County Commuter offers complementary Paratransit service to persons who are certified as not able to utilize fixed-route public transportation.  The ADA service area includes any trip origination and destination within 3/4 of a mile on either side of the fixed-route system.  Paratransit is curb-to-curb and any client requiring assistance to or from the vehicle or while traveling may have a Personal Care Assistant (PCA) ride along with them at no additional cost.  Trip request(s) may be made until the close of business day the day prior, but not more than 14 days before the trip and are on a "first come first serve" basis.

  • Are all persons with disabilities eligible for complementary Paratransit?
  • No, most persons with disabilities can use County Commuter's Accessible buses on regular fixed bus routes.  Only those persons whose disabilities meet certain criteria will be eligible for Paratransit services.

  • How much will Paratransit rides cost?
  • Current one-way fare is $2.00 per person.

  • What if I have a personal assistant who helps me get around?
  • The assistant will be able to ride with you on Paratransit at no charge.  Children under the age of five (5) may also ride for free.  All others, including children age five (5) and over, will be charged $2.00 each.

  • Is complementary Paratransit available anywhere in Washington County?
  • Federal regulations require Paratransit services to be provided 3/4 of a mile on either side of a regular bus route.  This means that most of Hagerstown, and those rural areas served by County Commuter are served by Paratransit.

  • What times will I be able to use complementary Paratransit?
  • Full Paratransit service is available during the hours of 6:00 AM - 6:00 PM, Monday - Friday, and 7:45 AM - 6:00 PM on Saturday.  Modified evening service is also available.  Reservations are required.

  • How can I become eligible for complementary Paratransit service?
  • Call the Paratransit hotline at 240-313-2750, menu option #2.  Interested individuals must complete an application and have it certified by a healthcare professional, then mail or bring the application to the County Commuter office.  You will be notified via U.S. mail, as to your eligibility.

Back to Top Paratransit - County Commuter Web Page

County Commuter Ride Assist Program

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240-313-2750
  • What is the Ride Assist Program?

    Ride Assist is a transportation program developed to assist persons with disabilities and seniors in meeting their transportation needs.  The program utilizes outside contractors to provide general purpose transportation for eligible individuals who cannot utilize the County Commuter fixed-route buses.  Trips can be for any purpose.  Reduced fares are available based on eligibility.

  • Who is eligible for the program?
  • Any senior (age 60 or over) and/or persons with disabilities may be eligible provided they cannot utilize County Commuter fixed-route buses for one or more reasons.  Disabled applicants, who are under the age of 60, must have a Health Care Professional sign the application certifying disability.

  • How do I apply?
  • Simply click on this application link for a printable application, or you can call the County Commuter office to have an application mailed, or stop by 1000 West Washington Street, Hagerstown MD.  Complete the application and, if necessary, have a Health Care Professional sign their portion, then mail or bring the application to the County Commuter office.  You will be notified by mail of your eligibility.

  • How do I purchase vouchers?
  • Vouchers may be purchased at the County Commuter office or by mail, by sending a check or money order, in the amount of the vouchers desired.  Your vouchers will then be mailed to you.

  • How do I save money using the vouchers, and how many may I buy each month?
  • Based on the location of your residence, you will be allowed to purchase as many as fourteen (14), $10 packets of vouchers per month at a reduced rate.  The number of voucher packets to which you are entitled will be shown on your photo ID card.  By using the vouchers, you will save at least 50% in the cost of taxi fares.

  • What type of vehicles are available and what hours to they run?
  • Contractor vehicles are available Monday - Saturday, 6:00 AM - 10:00 PM.  Wheelchair accessible vehicles are also available.

  • How do I schedule a ride?
  • Call the authorized contractor to schedule your trip.  After your trip, show the driver your photo ID and pay him with the vouchers.  Vouchers come in $1.00, $.50 and $.25 denominations.  Simply give the driver enough vouchers to cover the cost of your trip.  Tipping your driver is encouraged, but ride assist vouchers cannot be used for this purpose.

  • Is there a time limit on using the vouchers?
  • No, if you do not use all the vouchers you have purchased in the course of  a month, you may use them at a later time.  You MUST however purchase vouchers within the year or you will be removed from the program.

  • If I have questions, who do I contact?

    The County Commuter office, 7:30 AM - 4:30 PM, Monday through Friday.

Back to Top Ride Assist - County Commuter Web Page

 

 Updated:  July 7, 2010