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Contact Information

Permits Office:
Phone:  240-313-2460
Fax:  240-313-2461

Quick Links

Apply for a Permit
Check Permit Status
Schedule an Inspection
Departmental Forms
Current Codes
Real Property Search
State Licensing
Customer Satisfaction Survey

Permits & Inspections
Departmental Goals

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Mission Statement: To protect the health, safety, and welfare of the citizens of Washington County by providing exemplary customer service in the administration and enforcement of adopted building related codes and ordinances.

Vision Statement: To confidently approach everyday with an award-winning attitude dedicated to discovering new worlds of service.

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GOALS

Provide a positive work environment and promote employee excellence

• Encourage employee participation in training and educational opportunities that are related to work requirements
• Create a work environment which promotes employee creativity and satisfaction
• Invest in technologies that improve productivity and quality

Provide creative and consistent leadership to the department

• Communicate with staff on policy changes, goals & directions as information becomes available
• Provide necessary tools and support required for staff to successfully complete projects
• Hold monthly departmental staff meetings

Increase efficiency within the department

• Provide clear direction and realistic productivity standards. Complete a SOP (Standard Operating Procedure) Manual
• Provide ongoing training on departmental software
• Implement File Maintenance Policy

Provide timely and accurate permit processing and information to the public

• Perform pre-application reviews (screener)
• Return phone calls within 24 hours
• Answer correspondence within 5 working days
• Respond to requested inspections within 24 hours 90% of the time

Provide growth for all employees within the department

• Implement certification program
• Reorganization of department

Adopt and Implement new codes

• Review of proposed codes
• Training for all employees regarding adopted code changes

Improving departmental performance is not just an act of reviewing what we have done in the past, but a process of defining our vision of where we want to go in the future.

 

 

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1/19/10 1:59 PM